Working With Readers

Everyone Can Recommend Books! Quick Tips for Creating Positive Reader Experiences at Your Library (109)

*️⃣Do you ever feel panicked when someone asks you to make a book recommendation? Maybe the reader is asking about an unfamiliar author or a genre you don’t read. Perhaps you’re covering a break for a coworker in a different department, or it’s a busy time at your library while you’re short on staff.

By implementing a few quick tips, anyone working with readers can make meaningful reading recommendations and enhance customer service. In this course, you’ll learn strategies for helping readers find books they love and customer service principles that will keep them coming back for more. You’ll also hear from library staff addressing common reader scenarios and see how the power of NoveList can save you time and build your confidence.

*️⃣ Learning objectives:
- How to provide exceptional customer service by focusing on the patron experience;
- How to recommend books when you’re short on time;
- How to use NoveList to find books readers will enjoy.

*️⃣ This course will take the average learner about 2 hours total to complete and will prepare all staff to recommend books by giving them an understanding of reader engagement.

Group rates are available:
20% off for 3-25 seats
30% off for 26-49 seats
40% off for 50-99 seats
Ask us if you need more than 100 seats.

*️⃣ Special note: Libraries and consortia can also purchase an in-person/virtual workshop version of this course. Additionally, this course is available as part of our subscription offerings. For group rates or subscription package options, please contact us at

*️⃣ About the Course Instructor:
April Mazza (MLS) is a Learning Engagement Specialist at NoveList. She previously worked in public, school, and special library settings and has reviewed youth materials for "School Library Journal", "Kirkus", "Booklist", and the "Horn Book Guide". She has served on both the Sibert Informational Book Medal and Newbery Medal committees. She also cohosts and coproduces the podcast “This Podcast is Overdue,” which explores books and reading. As a kid, April loved reading folk and fairy tales. Today you’ll find her reading all sorts of genres, especially if they are moving, culturally diverse, or illustrated.

Course Instructor: April Mazza Estimated completion...: 2 hours

  • Welcome To Your Course
  • Lesson 1
  • Lesson One: Quick Tips
  • Survey
  • Post Course Survey
Completion rules
  • You must complete the units "Lesson One: Quick Tips, Post Course Survey"
  • Leads to a certificate with a duration: Forever