*️⃣ Do you ever feel panicked when someone asks you to make a book recommendation? Maybe the reader is asking about an unfamiliar author or a genre you don’t read. Perhaps you’re covering a break for a coworker in a different department, or it’s a busy time at your library while you’re short on staff.

By implementing a few quick tips, anyone working with readers can make meaningful reading recommendations and enhance customer service. In this course, you’ll learn strategies for helping readers find books they love and customer service principles that will keep them coming back for more. You’ll also hear from library staff addressing common reader scenarios and see how the power of NoveList can save you time and build your confidence.

*️⃣ Learning Outcomes:
- How to provide exceptional customer service by focusing on the patron experience;
- How to recommend books when you’re short on time;
- How to use NoveList to find books readers will enjoy.

*️⃣ Course Instructor:
April Mazza (MLS) is a Learning Engagement Specialist at NoveList. She previously worked in public, school, and special library settings and has reviewed youth materials for "School Library Journal", "Kirkus", "Booklist", and the "Horn Book Guide". She has served on both the Sibert Informational Book Medal and Newbery Medal committees. She also cohosts and coproduces the podcast “This Podcast is Overdue,” which explores books and reading. As a kid, April loved reading folk and fairy tales. Today you’ll find her reading all sorts of genres, especially if they are moving, culturally diverse, or illustrated.

Topics: working with readers, readers’ advisory, outreach, RA, adults

*️⃣ This course is designed for library staff in the United States, Canada, Australia, and New Zealand.

Group rates are available:
20% off for 3-25 seats
30% off for 25-49 seats
40% off for 50-99 seats
Ask us if you need more than 100 seats.

This course is also available as part of our subscription offerings for libraries and consortia. For group rates or subscription package options, please contact us at novelist@ebsco.com.