Working With Readers

Deep Dive Into Building Relationships With Readers 2024 Cohort (104-FY24)

*️⃣ Conversations are the heart of connecting readers to the books they want and need. These conversations can be one of the most rewarding parts of your work... or one of the most challenging! In this course, learners will advance their readers’ advisory skills by learning how to assess a reader’s interests, evaluate titles suggested to a reader, and review the reader’s reaction to these titles. Then, learners will get the chance to practice their new skills through real-world experience, by suggesting titles for real readers.

*️⃣ Here are the core skills you will learn in this course:
- The five readers’ advisory goals you should strive to meet in every conversation with a reader.
- How to increase awareness of and appreciation for the role reading plays in the life of the reader.
- How to create a lasting connection and relationship between your organization and your community based on the value you provide to readers.

Group rates are available:
20% off for 3-25 seats
30% off for 26-49 seats
40% off for 50-99 seats
Ask us if you need more than 100 seats.

This course is also available as part of our subscription offerings for libraries and consortia. For group rates or subscription package options, please contact us at

*️⃣ Course instructor: Duncan Smith, a founder of NoveList, currently serves as EBSCO Information Service’s Chief Strategist for Public Libraries. He was General Manager of the NoveList Division for more than 25 years. This course is based on the readers’ advisory workshop he conducted across the US and internationally. The idea for NoveList emerged out of learner reactions to his early training sessions. Duncan received the Margaret Monroe Award for Library Adult Services in 1997 for his research and teaching as well as the founding of NoveList. He has continued to be fascinated by readers and what they do with books!

Course Instructor: Duncan Smith Estimated completion...: 5 hours

  • Welcome to the course!
  • Lesson One
  • What We Know About Readers
  • Lesson Two
  • Building A Connection With Readers
  • Lesson Three
  • Expanding A Reader’s Understanding
  • Using Advanced Reference Strategies in Reader Conversations
  • Expanding Reader Ecologies
  • Complete the survey
  • Course Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever